From Chairside to Checkout: Integrating Patient Care, Communication, and Collections
Androscoggin Valley Dental Society (AVDS) invites you to join us in learning more about maximing business outcomes WITH dental insurance. It can be done, and Dr. Campbell is going to teach us how!
Saturday, October 2nd, 2026, at Hilton Gardens in Auburn, ME.
6 CEU’s
Taking care of patients starts with clinical care, but does not end there. Taking great care of patients also involves managing their motivation, understanding, expectations, insurance, budget, time, and emotions. This complex arrangement is what makes dentistry so interesting and frustrating at the same time. Trying to separate these ideas is often what leads clinicians and offices into struggling with patient complaints, office concerns, and overall stress to everyone involved.
This course will bring together aspects of patient care, communication, documentation, and efficiency to be able to help make the process smoother for everyone involved. When one understands how clinical documentation connects to insurance claims and acceptance, patients get more coverage and offices can be seen as the heros instead of the villains trying to collect balances. When clinicians and teams learn how to communicate with patients in their language, patients have more clarity and accept treatment more readily. And overall bringing all these together ends up with offices having happier patients and improved collections at the same time.
This course is designed for the entire team.
Learning Objectives:
- Patient Communication for Improved Case Acceptance
- How Improved Clinical Documentation Leads to Better Insurance Reimbursement
- What to Avoid in Both Patient and Insurance Management
- Increase Office Efficiency and Collections
- Lessen Stress for Team and Patients
Dr. Campbell is a practicing dentist in Prosper, Texas, a community just north of Dallas. Like so many dentists across the U.S., he and his team found the process of managing dental claims to be filled with confusion and frustration, not to mention at times loss of income. And there was no one “source” to go to obtain accurate information.
Therefore, during the last 10 years, he has made it his mission to study, learn and improve all aspects of handling dental insurance within his practice. His studies initially culminated in a comprehensive guidebook called Understanding Dental Insurance: A Guide for Dentists and Their Teams published in 2020. This best seller raised significant awareness in the dental community, and as a result, Dr. Campbell frequently speaks across the country about the topic, with a particular emphasis on the many myths and misinformation that have arisen over the years and unnecessarily made the process even more difficult.
More recently, to better respond to the volume of questions/requests he receives and help as many offices and dentists as possible (while continuing to serve the local dental practice he loves) he envisioned and created this site. The goal of the Dental Insurance Guy site is to provide the most comprehensive platform for dental insurance education, reference material and information available.
Dr. Campbell is active in many online Dental Forums and writes for multiple dental publications. He has become the number one dentist educator on dental insurance in the country.
$175 for Staff
$350 for Dentists
Androscoggin Valley Dental Society (AVDS) invites you to join us in learning more about maximing business outcomes WITH dental insurance. It can be done, and Dr. Campbell is going to teach us how!
Saturday, October 2nd, 2026, at Hilton Gardens in Auburn, ME.
6 CEU’s
Taking care of patients starts with clinical care, but does not end there. Taking great care of patients also involves managing their motivation, understanding, expectations, insurance, budget, time, and emotions. This complex arrangement is what makes dentistry so interesting and frustrating at the same time. Trying to separate these ideas is often what leads clinicians and offices into struggling with patient complaints, office concerns, and overall stress to everyone involved.
This course will bring together aspects of patient care, communication, documentation, and efficiency to be able to help make the process smoother for everyone involved. When one understands how clinical documentation connects to insurance claims and acceptance, patients get more coverage and offices can be seen as the heros instead of the villains trying to collect balances. When clinicians and teams learn how to communicate with patients in their language, patients have more clarity and accept treatment more readily. And overall bringing all these together ends up with offices having happier patients and improved collections at the same time.
This course is designed for the entire team.
Learning Objectives:
- Patient Communication for Improved Case Acceptance
- How Improved Clinical Documentation Leads to Better Insurance Reimbursement
- What to Avoid in Both Patient and Insurance Management
- Increase Office Efficiency and Collections
- Lessen Stress for Team and Patients
Dr. Campbell is a practicing dentist in Prosper, Texas, a community just north of Dallas. Like so many dentists across the U.S., he and his team found the process of managing dental claims to be filled with confusion and frustration, not to mention at times loss of income. And there was no one “source” to go to obtain accurate information.
Therefore, during the last 10 years, he has made it his mission to study, learn and improve all aspects of handling dental insurance within his practice. His studies initially culminated in a comprehensive guidebook called Understanding Dental Insurance: A Guide for Dentists and Their Teams published in 2020. This best seller raised significant awareness in the dental community, and as a result, Dr. Campbell frequently speaks across the country about the topic, with a particular emphasis on the many myths and misinformation that have arisen over the years and unnecessarily made the process even more difficult.
More recently, to better respond to the volume of questions/requests he receives and help as many offices and dentists as possible (while continuing to serve the local dental practice he loves) he envisioned and created this site. The goal of the Dental Insurance Guy site is to provide the most comprehensive platform for dental insurance education, reference material and information available.
Dr. Campbell is active in many online Dental Forums and writes for multiple dental publications. He has become the number one dentist educator on dental insurance in the country.